Remote Assistance

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Tech Help?

Do you think you might need some onsite assistance? Contact us for a quote or choose Auckland Installation on selected items. info@voicepro.co.nz

AT A GLANCE

Remote Assistance by a Voicepro technician

As Auckland's preferred installers and maintainer on most of our Telco products you'll be making the right description asking us for help.

Fully trained on the listed equipment below and many more products we're your best chance of getting things sorted.

This Remote Assistance includes the 1st half hour of remote assistance only, if any equipment is required and if more time is needed you will be invoiced for the outstanding balance. We do accept on the spot cheque or credit card payments and 20th of the following month payments for Voicepro account holding customers.

$45 per half hour thereafter.

+ any equipment required.

All pricing is plus GST.

If you wish this to be a half hour only, please be ready for us as we'll try and be in and out as quick as possible for you.

Please make sure before booking: you have the correct passwords required for us to access your system if previously installed/maintain by another supplier. Or check with us as to whether we have a work around/backdoor for your make and model system. Remote assistance has still been performed even if we can't gain access to the system in question.

What we offer:

Service and maintain the below list of equipment.
Provide new handsets, cards, software for the below list of equipment.
Access to used/refurbished handsets, cards, software for the below list of equipment, we carry limited stock but have our ways.
Solution providers, looking to help you find the solution required with best case scenarios and/or best price.

Phone Systems we can help with:

All Ericsson LG models, old and new.
All Samsung models, old and new.
All Aria models.
NEC SL1100 model.
NEC SV8100 model.
Panasonic KXTA, KXTD, KXTDA, KXTE, TVM, VP models.
Some third party voicemail devices.
Some third party cloud solutions like: 2Talk Cloud, Voyager Cloud, Yealink.
Most third party SiP vendors on the above equipment like: Spark Voiceconnect, Vodafone iP Connect, Voyager, Digital Island, Kordia, 2Talk, Callplus, Intagr8 etc.

If you are unsure please check with us. info@voicepro.co.nz

Do you think you might need some onsite assistance? Contact us for a quote or choose Auckland Installation on selected items.

**Auckland Handset Install: includes our $50 site visit fee and the $90 first hour on site, extra time will be charged at $90 per hour thereafter, plus GST and any extra equipment like patch panels etc.**

**Auckland Handset Install does not include the port required for connecting some devices, please check with us or your PBX maintainer that your system has room for the ordered equipment and check you have ordered or already have the correct licencing for the ordered devices,**

**Auckland PBX Install: includes full install, programming, labelling and training onto existing cabling and networks if ordering an iP solution, and not ordering additional network hardware (data cabling required for some models).**

**Auckland PBX Install does not include any cabling, re-wiring, cabling hardware like patch panels, outlets etc.**

If you need further assitance or if you are unsure please Email: info@voicepro.co.nz

Everything you need for VoIP

and anything else Telco

If you're interested in a personlised cloud PBX quote or would like to find out if we can offer a more cost effective and better serviced solution, then send us a quick email.

Email: info@voicepro.co.nz