Name: Samsung Xchange Computer/Telephone Integration
Brand: SAMSUNG
SKU: Xchange
Availability: InStock

Samsung Xchange Computer/Telephone Integration

Description

AT A GLANCE

Samsung Xchange Computer/Telephone Integration Designed for you

Samsung Xchange connects your telephone to your office computer, making you more productive. When a call is received at your telephone, the caller's telephone number is displayed on your computer screen in a small, discreet notification window.

Including:

CTi Server

Xchange Software with Dial Licencing for required system

Xchange

Samsung Xchange can also connect to your company's databases to look up the name of the caller for you and display it. This will allow you to know who is calling even before answering the phone. You can also use the buttons on the notification window to answer the call, or to go to the caller's record in the CRM application, saving you valuable time during the call. This can make you more productive and help to make your customers happier. As well as "popping" inbound callers' details, Samsung Xchange allows you to quickly and easily dial from your computer and to search for contacts, often in an easier way than is provided by the actual CRM application itself.
In addition to CRM integration and call previewing, Samsung Xchange provides the following features:

Powerful and reliable

Samsung Xchange has been developed to provide you with easy to use technology that enhances not just your organisation's productivity but also lets you work much more collaboratively. Whether you are a small office with one site or a large organisation with multiple sites, using Xchange lets your users have access to what they need to communicate efficiently.

Ideal for efficient operations

This platform is a simple, all-in-one solution that helps you minimize management and maintenance costs. The Xchange suite connects your staff to your system’s call processing and management tools, helping create the best combination of people, technology and processes to efficiently serve your customers.

Features

• Call control from your PC.

• Internal database for shared contacts that are not in the company's main CRM database.

• A detailed call history to see at a glance who you have been calling. This includes calls missed when your computer is turned off.

• Dial from anywhere - web pages, Microsoft applications, most database applications and many other places.

• Presence - see the presence status of colleagues, including whether they are in available, out of the office, in a meeting and directly place a call to them.